Support Coordinator (NDIS) (Gold Coast)

Richmond Fellowship Queensland


With significant growth, service innovation, outstanding clinical outcomes and business stability, this is an exciting time to join Queensland’s leading NGO mental health service provider.

A recent independent staff feedback evaluation shows RFQ staff enjoy a culture of success and provides a work environment that benchmarks above industry norms in the Health and Community Services sectors. A best scored attribute in the evaluation shows an organisation that provides a flexible work environment.

Richmond Fellowship Queensland (RFQ) is seeking a professional and motivated person to join the NDIS Support Coordination program in Southport (Gold Coast).

About the position

As a Support Coordinator, you will support clients to achieve their goals in their Individual NDIS Plans. You will help bring each participants’ NDIS plan to life. You will provide assistance to strengthen participants’ ability to coordinate and implement their supports, help participants to strengthen their informal networks, and coordinate a range of services, including funded and mainstream supports. The position involves an understanding of the NDIS, the role of support coordination, and assists supervisors with their supervisory responsibility, consistent with RFQ’s recovery practice models.

Requirements include

  • Degree or Diploma or Certificate in a human service related field and/or demonstrated previous experience working with people with mental illness
  • Proven experience in leading and supervising teams and a demonstrated understanding of the community and/or mental health sector
  • Proven strong administrative skills with attention to detail and the ability to prioritise workload and respond to rostering, client and staff matters in a timely manner
  • Ability to work autonomously and professionally within RFQ’s service philosophy and values
  • A strong sense of professional boundaries and integrity
  • Current driver’s licence and access to a registered roadworthy and insured vehicle (minimum third-party property)
  • Undergo criminal history screening and obtain and maintain a valid NDIS worker screening clearance pursuant to the Disability Services Act 2006 (Qld)

As of 1 February 2021, a new worker screening commenced in Queensland for workers that provide supports and services to people with a disability. For further information please visit:

The successful applicant

  • Excellent organisational and time management skills
  • Demonstrated skills using client information management systems
  • The ability to build rapport quickly and effectively with multiple stakeholders including clients, the NDIA, Queensland Health, other NGOs, Office of Public Guardian and private health services
  • The ability to be self-driven and autonomous
  • Professional advocacy skills
  • A purpose driven and high staff engagement culture

About RFQ

Richmond Fellowship Queensland (RFQ) is a leader in the provision of professional recovery-oriented psychosocial services throughout Queensland, and nationally via telehealth services.

Today, RFQ provides a diversity of evidence based psychosocial recovery. From working in acute mental health wards and correctional facilities and supporting discharge and release pathways, to keeping people healthy in the community, RFQ’s vision captures the passion and conviction of our work: A future recovered for people facing mental health challenges and social disadvantage.

This statement of hope is also captured in RFQ’s logo, Recovered Futures. Our RFQ community inspires and reassures people in recovery that there is hope and a future.

Benefits of working with RFQ

  • Purpose driven and professional staff culture
  • Join a team that benchmarks significantly above health and community services people and culture norms
  • Strong reputation as a market leader in its field of work
  • Competitive remuneration $37.54 – $40.39 / hour plus penalty rates
  • Salary packaging up to $15,900 / FBT year including entertainment benefits, novated leasing, mortgage review service and personal parking expenses
  • Comprehensive support system – mobile Client Information Management System, Employee Assistance Program (available for staff and their family) and learning and development opportunities


Please submit your application (maximum two pages), addressing full list of selection criteria, skills and attributes outlined on the position description, together with your resume identifying two referees (including current report).

Further information about the role can be obtained by contacting Area Manager, Diana Bennet on 07 3363 2539.

To view and download the position description please

RFQ has a diversified workforce and encourages applications from people with a lived mental health experience, Aboriginal and Torres Strait Islander, and culturally and linguistically diverse backgrounds.

Applications will close on 24 September 2021, however they will be progressively considered upon receipt.

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Richmond Fellowship Queensland

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