Practice Leader – NDIS

State Government of Victoria

Ribbon is a grassroots organisation that delivers NDIS services in Victoria. We support people to live the life they want. At Ribbon we believe that everyone can live a life full of happiness and meaning. We are passionate about working with people who live with mental illness and disability.

Our team offers a wide range of innovative programs that promote choice and control. Ribbon is committed to serving the people we work with and the wider community. We work with participants at home or in the community.

Ribbon is an equal opportunity employer that offers flexible working conditions and opportunities to undertake professional training and development. We employ people with lived experience, Aboriginal and Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds in our workforce for their unique talents and experience.

Ribbon’s Values

  • Kindness we treat all people with respect & compassion
  • Co-production we plan, design, deliver & evaluate programs with people who use Ribbon
  • Acceptance we are committed to diversity & human rights
  • Safety we use safe practices in all our work
  • Honesty we are transparent in all our interactions

Employee Benefits

We are committed to creating a learning and rewarding environment for staff. All employees have access to:

  • Work insurance
  • Flexible hours
  • Supervision
  • Ongoing training
  • Staff recognition program
  • Laptop
  • Phone

Position Overview

Ribbon is seeking passionate and person-centred Practice Leaders committed to supporting participants and staff. Practice leaders will oversee the daily operations of services and provide ongoing guidance, mentoring and training to a team of Disability Support Workers to ensure that a high standard of support and care for our participants is achieved.

Position Responsibilities

  • Support NDIS participants to connect with community and mainstream services
  • Ensure that support responses focus on participant plans and goals
  • Deliver services and supports to achieve a high level of participant satisfaction
  • Provide expert advice and consultation to NDIS participants and their families
  • Onboard new participants
  • Onboard new Ribbon staff
  • Provide supervision, support and mentoring to a team of NDIS Support Workers
  • Participate in relevant internal and external meetings
  • Keep accurate and complete records in accordance with legislative requirements
  • Other duties as reasonably directed by Ribbon

Key Performance Indicators

  • Maintain an active participants caseload
  • Contribute to the development of the Ribbon, including participation in organisational growth activities and special projects
  • Ensuring employees perform to required standards and performance issues addressed promptly. Mentor employees and create development plans and goals and manage staff performance
  • Document and maintain all supervision and meeting records
  • Complete monthly file audits
  • Demonstrate a high level of organisational, communication (both oral and written) and problem-solving skills
  • Work cooperatively as part of a team and individually
  • Ensure and follow up all employee engagement
  • Maintain Knowledge of and commitment to, WH&S requirements
  • Maintain Knowledge of and commitment to the principles of the National Disability Insurance Scheme
  • Maintain Current driver licence and preparedness to use own comprehensively insured vehicle for work related duties
  • Responsible for undertaking various individual assessments that value add services provided
  • Responsible for obtaining feedback from participants and employees, particularly their views on current service delivery. Maintaining and monitoring employee and participant satisfaction
  • Responsible for ensuring direct reports understand responsibilities and delegations. Following up in a timely and appropriate manner.
  • Work with the team to create an employee and participant experience that delivers value and brings our vision, mission, values to life
  • Evaluate service delivery for the allocated service/s to ensure that participant and employee needs are being met in a way that is safe and effective.
  • Identify learning needs within the team. Identify and/or create learning opportunities to address those needs. Ask for help from the Practice Manager or HR resources when needed.
  • Manage day to day employee matters such as performance, leave, and injuries with the support of Head Office specialists and the Practice Manager. Ask for advice and support when needed.
  • Manage all leave, availability and absenteeism requirements and coverage appropriately to ensure productivity. Reduce overtime.
  • Work with employees, participants, families and other stakeholders to understand and resolve concerns. Escalate to the Practice Manager for advice and support as appropriate.
  • Coordinate regular communication channels with employees, participants and other key stakeholders including team meetings
  • Attend operations team meetings. Contribute to making these meetings valuable and positive for those involved.
  • Work with the Practice Manager to make sure the service operates in an effective and sustainable way that meets the needs and objectives of the business.
  • Evaluate the quality of the participant experience, practice, and service delivery against service, funding and compliance objectives on a regular basis. Identify gaps and work with the team to build capability and/or improve skills
  • Empower colleagues by providing coaching, mentoring and development opportunities. Provide clear vision, strategies, direction and support employees at the site whilst working in a way that is central to the values and culture of Ribbon.
  • Develop and supervise a team of employees effectively using a range of human resources skills and techniques
  • Complete documentation and administrative tasks as well as monitoring the coordination and development of participant Individual Plans
  • Build a positive team environment and facilitate regular and effective team meetings
  • Develop workforce management planning including Rostering, Compliance and Financial information. To make sure you meet the needs of the business and organisational requirements.
  • Ensure and Maintain all employee and participant records are up to date and complete.
  • As an employee, work in a healthy and safe manner and encourage others to do the same; comply with all warning and safety signage; report or rectify any unsafe conditions; adhere to Ribbon’s Workplace Health and Safety policies and procedures.
  • Follow up all risks and incidents and ensure all reporting is accurate and compliant
  • Utilise and provide feedback on all Software Systems and work platforms
  • Create and maintain appropriate Rosters weekly ensuring productivity and employee well-being
  • On-boarding employees & Participants as required
  • Manage employee time cards and approvals daily/weekly as required
  • Review and provide feedback on Case Notes regularly. Ensure they are concise and compliant with regulations.
  • Participate in, facilitating and preparing training for the team
  • Participate in following up referrals and sign ups for participants as required

Please note that the duties outlined in this position description are not exhaustive, and only an indication of the work of the role. The organisation can direct you to carry out duties which it considers are within your level of skill, competence and training and scope of practice

Key Competencies

  • Experience leading a team at a team leader or manager level is a must.
  • Current and valid NDIS Worker Screening check
  • Current and valid WWCC
  • NDIS Worker Orientation Module – Quality, Safety and You
  • Covid-19 Infection Control Training
  • Knowledge of NDIS, Victorian health systems and local services
  • Diploma or tertiary qualification in Mental Health, Disability, Community Services or related field
  • Experience supporting people living with mental illness and/or disabilities
  • Ability to work with people from diverse backgrounds
  • Understanding of evidence-based practices
  • Able to work autonomously and in a team
  • Excellent networking, interpersonal and written communication skills
  • IT competent
  • Current drivers licence and access to a comprehensively insured motor vehicle

Personal Qualities

  • Solution focused, strength based and ability to problem solve creatively
  • Effective conflict resolution skills, negotiation, mediation and decision making skills
  • Effective communication skills, including written and verbal communication, with the ability to exercise these skills with people at all levels
  • The ability to translate sometimes complex concepts, policy and legislative requirements into a language and format that customers, employees and others can understand and use.
  • The ability to hear, engage and resolve
  • A passion for creating an incredible customer and employee experience that allows people to realise their potential.

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Copyright © 2021 ABN 45 133 489 657 We respectfully acknowledge the Kulin Nations – the traditional owners of the place now known as Melbourne, on which our office stands. We pay respect to their Elders, past, present and emerging. We also recognise that no treaty was ever signed with the Kulin Nations, nor was this land ever ceded by them. We support the treaty currently being negotiated to make amends for past wrongs.


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