NDIS Djamarrkuli Coordinator (Children and Young People)

Nhulunbuy Christian College

  • We’re one of Australia’s largest providers of Aboriginal healthcare.
  • We’re engaging with health issues at a grass roots community level.
  • We’re looking for passionate individuals who are ready to help change the future for Aboriginal healthcare.

What we stand for

With eight clinics and growing across East Arnhem Land, we’re providing health care services for over 6,000 Indigenous residents. Our Board of Directors represents communities across the region, ensuring every decision we make helps empower Yolngu people to take control of their lives and direct their own futures.

We’re connected by passion

We share a passion for the rich history of the Yolngu culture and a commitment to ensure that the work we’re doing is instrumental in ensuring self-determination for Indigenous peoples. We’re a people place where going above and beyond is in our nature. We’re not just offering jobs, we’re offering a way to shape Australia’s future. Do you share our passion?

We need you

Miwatj Health are pleased to offer this position as a full time, fixed term through to 30th November 2022 opportunity. Based in the Miwatj Health Darwin Office, you will be working closely with our Aboriginal workforce which is critical to our client’s success. You’ll be committed to finding the best way to communicate with our clients and our team in order to provide great care in sometimes uncertain circumstances.

Core aspects of your role will include:

Relationship Management

  • Develop and maintain effective, collaborative relationships with both participants and community agencies/organizations that result in positive and productive relationships, minimal service delivery issues and appropriate referrals.
  • Key stakeholders include, but are not limited to:
  • Clients and their families, carers and/or guardians
  • NDIS service providers
  • NDIA
  • Miwatj staff
  • Respond to all NDIS enquiries from clients and other stakeholders in a timely and helpful manner.
  • Resolve points of crisis, developing capacity and resilience in the participant’s support network, community and natural supports.
  • Respond to changes in participant’s support needs, responding according to agreed expectations through providing, and obtaining, prompt information and feedback to all key internal and external stakeholders.
  • In partnership with participants and other key people, establish how plans will be monitored and reviewed.
  • Regularly monitor expenditure and support participants to remain informed as to their rate of expenditure and the potential effects.
  • Use the most appropriate methods of communication with clients and other stakeholders that supports the client to achieve their goals, e.g. face to face, off-site, home visits, telephone, email, video link etc.
  • Participate in community meetings and promote the Miwatj NDIS Model and services through presentations and information dissemination.

Service Provision

  • Undertake the central reference/intake point for the participant, and all stakeholders in the coordination of the participant’s NDIS plan.
  • Interpret participants NDIS plan goals to support the participants in working towards their plan’s outcomes
  • Support participants to understand their NDIS plan, goals objectives and the use of NDIS portal.
  • Research NDIS service providers to gain understanding of services available to clients and what they offer.
  • Develop and maintain a comprehensive register of NDIS service providers including their capacity to provide services to clients with different needs/challenges.
  • Utilise NDIS linkages to improve referral pathways and coordination of clinical and community “wrap around” supports between community members particular needs to the available resources e.g. mobility, employment or accommodation, government services and programs.
  • Ensure all service providers have a shared understanding of supports to be provided in the NDIS Plan and work in a coordinated and integrated way.
  • Present NDIS service provider information and options to clients and their families/carers to enable them to make informed choices.
  • Actively assist NDIS clients to:
  • connect with health, clinical and community-based support services as outlined in the NDIS plan
  • understand funding flexibility
  • reach decisions regarding services
  • reach agreement with providers
  • commence service and support new arrangements to optimise outcomes
  • link with providers
  • address barriers to participation, and
  • resolve service delivery issues
  • Complete all internal and external client referral requirements relating to each support intervention that meets individual needs.
  • Create and update individualised case files in accordance with Miwatj procedures.
  • Record all client contact within agreed timeframes and standards.
  • Ensure support coordination is completed as per the agreed schedule and claims for payment are regularly lodged.
  • Ensure that participant outcomes are identified; documented and all required service is provided as per their plan.
  • Provide practical support to clients and their families/carers in accordance with the client’s NDIS plan to increase client capacity for personal development to independently manage their own NDIS plan.
  • Contribute to service development by identifying improvement areas and being actively involved in implementation of any agreed changes.
  • Maintain confidential client, personnel and organisational information in line with legislative and organisational requirements.
  • Work towards achievement of the Miwatj NDIS program objectives and deliverables as determined by Miwatj.

Djamarrkuli Coordinator Administration

  • Administer a database including creating employee accounts, new custom tabs and fields, activities, costs etc.
  • Maintain complete case notes and other records within the Service Management Database and maintain accurate records of hours of support provided to substantiate NDIS invoice claims.
  • Complete a range of internal and external reports relating to clients including for case management statistics, NDIS reports and feedback.
  • Complete administrative tasks including service referrals and budget financial / expenditure reporting within agreed timeframes.
  • Ensure all workflow documents are up to date and reflect the correct procedures and processes.
  • Ensure participant supports are managed within the budget parameters of their NDIA plans and service providers receive timely payment for services provided to participants.

Why Miwatj?

Whether working with a remote healthcare provider is in your bucket list, or something that is tried and tested, we’d love for you to reach out. East Arnhem Land offers a once in a lifetime opportunity to be part of a community where the richness of Yolngu culture is in the air you breathe.

A competitive salary of $73,681 – $91,917 per annum pro-rata (dependent on skills and experience) is available with this full time, fixed term position.

How do you know if you’re the right fit?

In order to deliver on our mission, we know that a collaborative, supportive team is critical. We’re looking for people who are committed to not only growing their capability, but willing to step in and support other team members and clients. Whilst knowledge of Aboriginal and Torres Strait Islander culture is helpful, what will really see you thrive in our communities is an open mind, willingness to be exposed to culture, and curiosity. Before you reach out and apply, we need you to have:

  • Knowledge and understanding of the National Disability Insurance Scheme (NDIS) and experience in utilising a range of community based supports to achieve client goals within a framework of person-centred practice.
  • Significant case coordination and implementation experience demonstrating highly effective people and teamwork skills and delivery of outcomes for people with disability and their families.
  • Experience liaising with external health service providers and other community-based services and organisations.
  • Demonstrated skills in researching information and developing effective and innovative support options.
  • Demonstrated capacity to work efficiently completing relevant administrative tasks, with a focus on individual financial and budgetary packages, monitoring expenditure and paying invoices to service providers based on the NDIS-funded services provided.
  • Highly developed written and verbal communication and negotiation skills.
  • Ability to work under pressure, set priorities and monitor own work flows i.e. time management.
  • Personal qualities which contribute to the success of the project, including reliability, motivation, commitment and networking skills.
  • Proficient use of IT systems and processes including Microsoft, Outlook, Excel, internet, client management systems and database navigation.
  • Prior experience or at a minimum demonstrated commitment to working respectfully with Indigenous and culturally and linguistically diverse clients, communities, staff and Aboriginal Controlled Organisations.
  • Demonstrated capacity and willingness to adhere to legislation, NT policies and procedures and a commitment to EEO, WHS, Risk Management and Quality Improvement practices.

Please click to view the full job description.

For more information please contact the Miwatj Health Recruitment Team at: and quote reference MHAC593.

Application close date: once the position is filled.

We’re proud to employ over 116 Yolngu employees and we are always looking to increase that number. If you’re Aboriginal or Torres Strait Islander and interested in this role you are encouraged to apply.

Miwatj Health Aboriginal Corporation