It's a complex beast and one that isn't easily simplified into a one pager.

But, I am hoping that the attached document might assist a few people to grapple with the basics.

And a reminder to providers:

• You should NOT be charging the price limit unless you can justify it.
• You should ALWAYS be tailoring the rate to the needs of the participant.
• The price limit for STA/STR is based on 24 hours fully active support at high intensity rates with a modest allowance for accommodation and food etc.
• See the DSW Cost Model for more details.
• If the participant doesn't require the highest level of active care, or has a night time sleepover (inactive), or is only supported for a few hours each day, then the daily rate should reflect the actual care given.
• You should be costing every respite, not offering a fixed price.

Dowload as a pdf

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Whenever 'transport' is mentioned amongst participants or providers, you can be sure there will be a few feisty opinions, some confusion, and quite a bit of misinformation.

• What is Activity-Based Transport?

• How much can my support worker charge for transport?

• Can I use my funding to pay for a taxi to go to work?

• Why do some providers charge time and costs to travel to me?

• Why does the NDIS Pricing Arrangements and Price Limits document have multiple rates?

In trying to find a way through this mess we decided to create a fact sheet to help participants and providers understand the basics and to know when certain types of claims were appropriate and whether a participant or a provider might be responsible for the costs.

Our Transport Fact Sheet is in two parts:

1. a flow chart, or decision tree, to guide you to the right claiming mechanism

2. answers to frequently asked questions (FAQs)

This fact sheet is made available under Creative Commons license as long as it remains unaltered and not for commercial purposes.

15 July 2023 - Updated Factsheet with new flow chart.

FAQ Transport 20230617.pdf

Download PDF • 202KB

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